SENIOR CASE MANAGER
As a Senior Case Manager of the Corporate Services Division team, this individual will manage multiple complex disability cases and assist the Supervisor with coaching Case managers on case management best practices and conflict resolution. The Senior Case Manager will coordinate the entire process of adjudicating complex disability claims, coordinating with appropriate stakeholders and facilitating a proactive return to work plan, focused on the early and safe return to work or ill or injured workers.
Reporting to the Director of Corporate Services your duties will include:
- Manage complex disability claims telephonically via an integrated case management approach, including responding to internal & external inquiries
- Liaise with employee, employers, physicians, unions and insurance providers on a frequent basis to ensure a safe and timely return to work
- Develop return to work plans that take into account the employee’s functional abilities and job duties
- Assist with the preparation of various disability reports and statistical analyses for accounts
- Assist Supervisor with coaching new Case Managers, as well as ensuring Case Management best practices and conflict resolution strategies are being employed by all Case Managers
The successful candidate will have the following qualifications:
- University degree in Health Sciences, Disability Management, Rehabilitation or related field
- Preferred completion of the NIDMAR Disability Management Program (RTW Coordinator)
- Proven experience implementing successful return to work programs
- 5 years or more experience in managing claims and/or working in Disability Management and/or relevant experience
If you are interested in working in a fast-paced and expanding organization, Sibley & Associates is the place for you!
All interested applicants should direct their resume to: