|
|
 |
 |
|
Service
Standards
|
| |
Maintaining
up-to-date Service Standards is a critical component of achieving
ISO 9001:2000 Registration and an integral aspect of our “Quality
Management System (QMS)”. Our QMS dictates that we must
continually evaluate our Service Standards to ensure that they
meet and exceed our customers’ ever-changing needs.We assess
customer needs through ongoing close contact with you, as well
as our annual
customer satisfaction survey. Here is just a sample of our typical
Service Standards fir the insurance market that can be totally
customized to meet your specific requirements: |
| |
| Upon
receiving a file, our staff.... |
- Acknowledge
assignments within 24 hours
- Contact
the Insured within 48 hours
- Contact
lawyer within 48 hours (if applicable)
- Arrange
personal visit with insured within 7 days
- Contact
treating physician within 7 days
- Contact
employer within 7 days (if applicable)
- Complete
reports within 30 days (unless otherwise specified)
- Fax/mail
physician and clinic invoices immediately upon receipt
- Provide
all original documents/reports
- Have
cases/reports/invoices regularly reviewed by management
- Ensure
a breakdown of all file activity accompanying invoices
- Ensure
that an internal Quality Assurance Audit is conducted every
quarter
- Provide
customized reports and loss runs (available upon request)
|
| |
|
|
 |
|
